Salesforce Change Management& Adoption
Experience seamless transitions into Salesforce with our approach, prioritizing employee adaptation and fostering a culture of positive change. Our proven change management strategies ensure successful adoption, integrating Salesforce into your workflows for enhanced productivity.At Newhouse Project Consulting, we specialize in Systems Integration, change management, and the adoption of Salesforce’s CRM platform, crafting bespoke strategies for government and corporate clients alike. Our team, boasting an average of 12 years of experience within the Salesforce ecosystem and including MVP consultants, is equipped with deep Salesforce expertise and a commitment to a user-centric approach. We ensure your organization not only transitions smoothly to Salesforce but also maximizes its full suite of capabilities, delivering a substantial return on investment. Through our tailored change management and adoption strategies, we empower your workforce, align with your organizational objectives, and catalyze significant, impactful outcomes. Whether serving government bodies or corporate enterprises, Newhouse Project Consulting is dedicated to elevating your operations to unprecedented levels of efficiency, innovation, and growth.
Change Management Proficiency
We focus on guiding organizations through transitions, helping employees adapt to new technologies, and fostering a culture of positive change. Our proven change management strategies guarantee successful Salesforce adoption and seamless integration into your existing workflows.
Extensive Salesforce Expertise
Our certified Salesforce professionals possess deep knowledge and experience working with Salesforce’s CRM platform. We customize solutions to meet the unique requirements of government and corporate clients, ensuring a smooth and effective implementation process.
User-Centric Approach
At Newhouse Project Consulting, we prioritize the needs of your end-users. Our user-centric design principles enable us to create customized training materials, resources, and support systems that resonate with your employees. By empowering your workforce, we drive user adoption and productivity.
Tailored Strategies for Diverse Organizations
We understand that every organization is unique. Our approach involves understanding your specific goals, challenges, and user profiles to create strategies that align with your distinct needs, whether you are a government entity or a corporate business.
Data-Driven Insights and Analytics
Leveraging Salesforce’s data and analytics capabilities, we provide valuable insights on user adoption, usage patterns, and areas for improvement. This data-driven approach allows us to continuously refine our strategies and optimize your Salesforce implementation.
Ongoing Support & Training
Change management is an ongoing journey. We provide post-implementation assistance, comprehensive user training programs, and resources to continuously refine your team’s skills and make the most of Salesforce’s capabilities.
Effective Communication and Stakeholder Management
We excel in effectively communicating the benefits of Salesforce to different stakeholders, addressing concerns, and securing buy-in and support throughout the entire implementation process. Our collaborative approach ensures successful partnerships.
Salesforce Customer Success Stories
Implementing Salesforce Solutions for Data-Driven Performance
Kaiser Permanente is an innovative healthcare company with over 200,000 employees, dedicated “to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve.”
The organization, however, faced some serious challenges in establishing a robust growth platform, and optimizing its sales account management processes. They also developed a need for finance processes and governance expertise.
To put it another way, says Tiffany Newhouse of Newhouse Project Consulting (NPC), “they needed to enhance their sales planning and performance system to be more evidence-based and data-driven.”
NPC is a dynamic Salesforce partner consultancy, specializing in organizational development, change management, and digital product delivery.
“We worked closely with Kaiser Permanente to tailor their Salesforce license to precisely align with their unique needs, particularly in sales and account management,” Tiffany says.
Her team’s approach was to draw upon their organizational and change management expertise, to implement that evidence-based and data-driven approach. The strategy involved restructuring their Salesforce processes, training the workforce, delineating clear roles and responsibilities, and cultivating a culture of accountability and collaboration among Kaiser Permanente’s workforce,” Tiffany says.
The change management strategies implemented by NPC were designed around the concept that Kaiser Permanente employees understood the rationale behind Salesforce products, and actively embraced and championed the changes.
“By aligning Sales Cloud and Service Cloud with Kaiser Permanente’s business objectives,” Tiffany explains, “we were able to drive significant improvements in sales performance, financial management, and account management effectiveness.”
It was a success. Kaiser Permanente experienced increased productivity and improved efficiency in sales operations, enabling It to achieve more with its existing resources. With a more data-driven approach to sales and account management, Kaiser Permanente was better positioned to capitalize on growth opportunities in the competitive healthcare industry, leading to sustainable business growth and success.
“Our change management strategies fostered a culture of accountability, collaboration, and continuous improvement within Kaiser Permanente,” Tiffany says. “Employees were actively engaged in the Salesforce adoption process, leading to greater buy-in and improved morale in using the Salesforce product.
“This cultural transformation,” she says, “laid the foundation for sustained success and organizational growth.”
NPC was honored to be selected as one of 30 companies across the United States to participate in Salesforce CEO Marc Benioff’s Inaugural Black-Owned Business Mentorship Program. Stay tuned: The consultancy is planning a virtual event to introduce new Salesforce offerings in the second quarter of 2024. Visit Newhouse Project Consulting to learn more.