NPC Works to Drive the Adoption of Technology Across Leading Healthcare Organization
The Client
California’s Largest Managed Healthcare System
The Challenge
Drive adoption of the first enterprise-wide technology implementation in 20 years
How We Helped
- Advised and partnered with executives to build and execute enterprise-wide change management plan
- Built influential coalition of internal and external change agents across 22 locations impacted by people, processes and technology changes
- Provided training, post go-live support and long range operational planning to ensure new processes and technology were seamlessly integrated into daily operations with minimal business disruption
- Partnered with executives to establish metrics that measured business and program objectives
- Collaborated with labor unions to build inclusive change plans that addressed the needs of the company’s diverse workforce
- Established solid processes for gathering business and technical requirements to ensure new processes and technology met the implementation requirements and business case goals
The Results
Our collaborative approach and experienced team navigated through the company’s complex organization structure and intense stakeholder resistance to successfully deploy the first Enterprise Resource Planning tool to 75,000 employees across 22 locations resulting in increased corporate efficiency and profitability.