Project Description

NPC Works to Drive the Adoption of Technology Across Leading Healthcare Organization

The Client

California’s largest Managed Healthcare system

The Challenge

Drive adoption of the first enterprise-wide technology implementation in 20 years

How We Helped

  • Advised and partnered with Executives to build and
    execute enterprise-wide Change Management plan
  • Built influential coalition of internal and external Change
    Agents across 22 locations impacted by people, processes
    and technology changes
  • Provided training, post go-live support and long range
    Operational planning to ensure new processes and
    technology were seamlessly integrated into daily
    operations with minimal business disruption
  • Partnered with Executives to establish metrics that
    measured business and program objectives
  • Collaborated with labor unions to build inclusive Change
    plans that addressed the needs of the company’s diverse
  • Established solid processes for gathering business and
    technical requirements to ensure new processes and
    technology met the implementation requirements and business case goals

The Results

Our collaborative approach and experienced team
navigated through the company’s complex organization
structure and intense stakeholder resistance to successfully
deploy the first Enterprise Resource Planning tool to 75,000
employees across 22 locations resulting in increased
corporate efficiency and profitability.