Drive adoption, increase utilization, proficiency, and sustainability of the new Constituent Record Management database (CRM).
Our OCM effort resulted in a successful adoption of the CRM database for both union and non-union employees. Employee engagement, communication, and training efforts ensured stakeholders were aware and prepared for the change. Readiness assessments, surveys, and leadership coaching identified areas of resistance and presented opportunities for immediate remediation. Go-live and hypercare support processes ensured immediate remediation and documentation of database issues.