California’s largest Managed Healthcare system

Drive adoption of the first enterprise-wide technology implementation in 20 years

• Advised and partnered with Executives to build and
  execute enterprise-wide Change Management plan
• Built influential coalition of internal and external Change
  Agents across 22 locations impacted by people, processes
  and technology changes
• Provided training, post go-live support and long range
  Operational planning to ensure new processes and
  technology were seamlessly integrated into daily
  operations with minimal business disruption
• Partnered with Executives to establish metrics that
  measured business and program objectives
• Collaborated with labor unions to build inclusive Change
  plans that addressed the needs of the company’s diverse
  workforce
• Established solid processes for gathering business and
  technical requirements to ensure new processes and
  technology met the implementation requirements and business case goals

Our collaborative approach and experienced team
navigated through the company’s complex organization
structure and intense stakeholder resistance to successfully
deploy the first Enterprise Resource Planning tool to 75,000
employees across 22 locations resulting in increased
corporate efficiency and profitability.