NM
Specialties: Communications, Change Management
PROJECT CLIENTS & PAST EMPLOYERS
Genentech – (leading biotechnology company that discovers and develops medicines for life threatening conditions)
Kaiser Permanente – (one of the largest health plans, serving 10.1 million members)
AAA – (a road service company with 54 million members in the US)
PG&E – (one of the largest natural gas and electric utilities in the US)
FUNCTIONAL EXPERIENCE
CHANGE MANAGEMENT & ADOPTION
- Led program communications and training for 95 branch membership-based company; designed processes and tools for status reporting, executive reviews and assessments across the program
- Implemented change management methodology worldwide for SAP rollout in information technology department, saving the company money and resources on training development, documentation and marketing communications
- Partnered with executive team members to design and execute communication strategies for company-wide initiatives for Biotech company; viewed as a go-to person for strategies to enhance visibility and interest in organizational communications, training and web portals
OTHER
- Managed contract technical writers and instructional designers to create documentation and training for a new web-based order fulfillment application, which allowed world-wide users to quickly learn the new system and IT to easily maintain
- Designed marketing campaigns and learning tools for IT application rollouts for SAP (PM, FICO, HR and Supplier), CRM, Project Lifecycle, Business Intelligence, Aprimo and Class A Manufacturing.
SYSTEM EXPERIENCE & EXPERTISE
- SAP
PeopleSoft
Workday
Agile
Salesforce
Microsoft Suite (Excel, Word, PowerPoint, Project, Access)
EDUCATION & CREDENTIALS
SAN JOSE STATE, BA, Journalism