NM

Specialties: Communications, Change Management

Genentech – (leading biotechnology company that discovers and develops medicines for life threatening conditions)
Kaiser Permanente – (one of the largest health plans, serving 10.1 million members)
AAA – (a road service company with 54 million members in the US)
PG&E – (one of the largest natural gas and electric utilities in the US)

CHANGE MANAGEMENT & ADOPTION

Led program communications and training for 95 branch membership-based company; designed processes and tools for status reporting, executive reviews and assessments across the program
Implemented change management methodology worldwide for SAP rollout in information technology department, saving the company money and resources on training development, documentation and marketing communications
Partnered with executive team members to design and execute communication strategies for company-wide initiatives for Biotech company; viewed as a go-to person for strategies to enhance visibility and interest in organizational communications, training and web portals

OTHER

Managed contract technical writers and instructional designers to create documentation and training for a new web-based order fulfillment application, which allowed world-wide users to quickly learn the new system and IT to easily maintain
Designed marketing campaigns and learning tools for IT application rollouts for SAP (PM, FICO, HR and Supplier), CRM, Project Lifecycle, Business Intelligence, Aprimo and Class A Manufacturing.