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NM

Specialties: Communications, Change Management

PROJECT CLIENTS & PAST EMPLOYERS

  • Genentech – (leading biotechnology company that discovers and develops medicines for life threatening conditions)

  • Kaiser Permanente – (one of the largest health plans, serving 10.1 million members)

  • AAA – (a road service company with 54 million members in the US)

  • PG&E – (one of the largest natural gas and electric utilities in the US)

FUNCTIONAL EXPERIENCE

CHANGE MANAGEMENT & ADOPTION

  • Led program communications and training for 95 branch membership-based company; designed processes and tools for status reporting, executive reviews and assessments across the program
  • Implemented change management methodology worldwide for SAP rollout in information technology department, saving the company money and resources on training development, documentation and marketing communications
  • Partnered with executive team members to design and execute communication strategies for company-wide initiatives for Biotech company; viewed as a go-to person for strategies to enhance visibility and interest in organizational communications, training and web portals

OTHER

  • Managed contract technical writers and instructional designers to create documentation and training for a new web-based order fulfillment application, which allowed world-wide users to quickly learn the new system and IT to easily maintain
  • Designed marketing campaigns and learning tools for IT application rollouts for SAP (PM, FICO, HR and Supplier), CRM, Project Lifecycle, Business Intelligence, Aprimo and Class A Manufacturing.

SYSTEM EXPERIENCE & EXPERTISE

  • SAP
  • PeopleSoft

  • Workday

  • Agile

  • Salesforce

  • Microsoft Suite (Excel, Word, PowerPoint, Project, Access)

EDUCATION & CREDENTIALS

  • SAN JOSE STATE, BA, Journalism